Breakdown Service SOS

Whether theft, breakdown, accident or an act of God (rockfall, landslide, avalanche, snow pressure and slipping, storm winds of 75 km/h or more, hail, high water or floods), baloisedirect.ch provides the following services:

Safe travels - across Europe!

Whether an accident, theft or act of God - baloisedirect.ch helps you immediately across Europe.


Europe

Europe-wide coverage with the
"Breakdown Service SOS" option

Whether theft, breakdown, accident or an act of God (rockfall, landslide, avalanche, snow pressure and slipping, storm winds of 75 km/h or more, hail, high water or floods), baloisedirect.ch provides the following services:

  • On-site breakdown service and towing to a nearby, suitable garage.
  • The journey home for all passengers, including dogs and cats, with public transportation to the insured's home town, if the vehicle cannot be towed the same day to Switzerland, or due to a lack of expertise it cannot be repaired abroad within five days.{sp}
  • Overnight stay, as long as the journey home is not possible to Switzerland, or the repair is not possible within five days abroad.
  • Return transport of the vehicle if unable to drive to the place of residence of the insured, if it cannot be repaired within 24 hours in Switzerland, or due to expert opinion, it cannot be repaired abroad within five days.
  • Return transport of the vehicle, trailer or caravan after a theft.
  • Disposal and customs costs if the costs of return transport are greater than the value of a vehicle after the incident, or trailer or caravan; Basler will then organise disposal and pay the customs costs. This is decided on the basis of the value after the event.
  • Rental vehicle to continue the trip (instead of the costs of travelling back home) for events abroad if the vehicle, in an expert's opinion, cannot be repaired within five days.
  • In the case of disease, accident or death of the driver, return trip of the insured vehicle by a driver, if no fellow traveller can drive back the vehicle.
The additional Breakdown SOS service applies in all Europe and in countries bordering the Mediterranean, with exception of the Russian Federation, Georgia, Armenia, Azerbaijan and Kazakhstan.

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International travel protocol

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In case of an accident, immediately inform Basel Insurance' customer service immediately.

Customer service:


call from abroad at
+41 58 285 28 28.

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